When will Iffley Road Sports Centre re-open?
1st October 2020 at 6.30am.
What will the opening hours be?
Monday to Thursday 6.30am to 8.30pm.
Fridays 6.30am to 6pm.
Saturdays 7.30am to 3.30pm.
Please visit our online bookings page or our MobileApp for specific times of activities.
Why is the centre open less hours?
We need more staff per shift to focus on your safety and thoroughly clean and disinfect areas in between bookable sessions, so initially we only have enough staff to open for reduced time.
We also have several vacancies at the moment, so we hope to be able to open more hours if we are able to recruit more staff members.
Which facilities are not open and why?
The following facilities are unfortunately not opening yet: -
Dojo - we do not have the resources to keep the facility open and retain this at a Covid-secure standard
Fives Courts (Rugby and Eton) - we do not have the resources to keep the facility open and retain this at a Covid-secure standard. Some limited bookings expected in the coming weeks.
Cricket Centre - we do not have the resources to keep the facility open and retain this at a Covid-secure standard. Some limited bookings expected in the coming weeks.
Squash Courts - we do not have the resources to keep the facility to retain this at a Covid-secure standard. Some limited bookings expected in the coming weeks.
Powerlifting Gym - will not re-open for now, given the nature of the activity and small space, it is not practical to have occupancy for social distancing. We will give access to the Main Gym for powerlifting members unless you write to request a rebate instead by 15th October 2020.
What activities are opening?
We will be re-opening the following facilities for booked sessions only: -
- Rosenblatt Swimming Pool
- Main Gym
- GLD Studio
- Sir Roger Bannister Running Track
- Stages Solo Room
- Performance Gym – for registered Blues athletes only
- Outdoor Gym - for register Blues athletes only initially
- Acer Nethercott Sports Hall - for OU sports club bookings only
- Main Sports Hall - for OU sports club bookings only
- Fletcher Field Artificial Pitch - for OU sports club bookings only
All facilities will require you to book into sessions so that attendees can be contacted in line with test and trace protocols.
How can I join?
Our new membership options are available now, along with renewals for those whose memberships may be expiring. We will not be offering a paper joining service for the immediate future. Please join or renew via our memberships page or call to make a phone payment on 01865 611476
Hopefully after 15th October, we will also have a self-service PC to join in centre, where staff can support you at a safe distance.
What are the membership options?
We now have three main options and we will have some other promotional offers periodically. You need to have a membership, a day pass, pay as you go booking or a corporate deal paid by your college to access facilities.
Active Anywhere is our existing online virtual streaming subscription. It allows you access only to stream to personal devices. You can make Pay as you go bookings onsite for the Gym, Track and racquet courts.
Active Fitness will give you access to virtual stream in personal devices AND onsite in our GLD Studio. It will give you free access to the Running track, Indoor Gyms, Outdoor Gym.
Active Fusion will give you access to everything above, in addition you can swim for free, play racquet sports for free and attend fitness classes in our studio, pool and halls.
Promotions will be running throughout the year including University Parks Tennis, 13 for 10 fitness class cards and more.
For pricing see our memberships page.
I already have a membership, what will happen with that?
We have extended all annual and seasonal memberships that were not expired on 17th March 2020 by 197 days.
We have added our 14-day cooling off period to that arrangement as you had at the start of your contract. So that you would rather seek a rebate for the lost 197 days, please write to us at email@example.com before 15th October 2020 and ask for a payment request form.
Direct Debit memberships payment collections will resume from 1st November 2020 at your existing price unless you have asked to freeze your account.
Our survey showed some members had concerns about resuming membership right now. If you’d rather remain frozen on either a Direct Debit or other membership please contact us via firstname.lastname@example.org and ask to be frozen to a specific date. If by that specified date, you’d like more time, just write again.
Are there activity timetables?
For the foreseeable future due to the rapidly changing Covid-19 situation, we are publishing activities times only via Online Booking and on our MobileApp. In this way the timetable is always real time rather than a static paper timetable which will be potentially outdated the moment a change is needed.
If you are not online, please call 01865 611476. You must book in advance of attending site for any activity. The number is not always staffed, please leave a voicemail message and we will come back to you.
How do I book into activities?
You can book in via our new MobileApp, via our online booking portal or over the telephone. You cannot book on arrival, as we must protect our staff and avoid a narrow bottle neck in the reception area.
You can book up to 1 week ahead, however you must give 24 hours' notice to cancel – allowing other members a fair chance of filling your slot.
If you wish to book consecutive activities and there is a gap (for cleaning) you will be required to leave the building and return 5 minutes before the start of your second booking.
How are you protecting staff?
Our enlarged shift teams during the operating hours will act as ‘bubbles’, so always two distinct shifts that won’t mingle. This means if we had a single staff member has symptoms, we could lose that shift cohort only.
We have supplied PPE and hand sanitiser throughout and University policy is that you must always wear a face covering until you arrive at your exercise space.
Most of our other measures relate to keeping our distance from customers, not only physical barriers such as screens but digital barriers with regards to membership and bookings.
Can I use changing rooms and lockers?
Changing rooms are available, but lockers are out of use, please take your bag to your exercise area, including poolside.
This is because it is not feasible to disinfect lockers frequently enough within the 30min change overs across all facilities.
Swimming pool is village change only, separate male and female changing rooms are not available, but the toilets are open and accessible changing rooms are still available.
Please arrive beach or gym ready, wearing you swim costume or gym kit under your clothes. Only using changing rooms as you leave.
Do not arrive more than 5mins before your booking is due to start as we have tried to stagger start times. Please also depart promptly afterwards.
Will hair driers be available?
Hair driers will not be switched on because it requires an extension to the 2m social distancing.
How will the cleaning regime be different?
We have budgeted for up to an additional £33,000 in contract cleaning costs through until July 2021. By shortening our working week as well, we can also intensify staff presence for deep cleans between sessions. Deep cleaning times of up to 30mins will be sandwiched between customer sessions, so please arrive on time and leave promptly so all staff can get hands on and next session can start on time.
Does COVID-19 affect pool water?
World Health Organisation states that 0.5ppm chlorine is sufficient to kill Coronavirus, our pool is sufficiently above that level, nevertheless our rules stipulate no contact between swimmers, we have reduced pool capacity to allow all swimmers 4 square meters of swimming space.
Will my sports club be restarting?
Sports clubs will have been following their own national governing body advice and working closely with safety officers and our Sports Federation. For more advice or to contract your clubs see or sports a-to-z page or contact email@example.com
To protect the University and surrounding community, the University has decided to not allow fixtures outside of the city for the immediate term, to reduce transmission risks between areas.
Can I join a sports club as a new student?
Yes. Almost all of our clubs are accepting new members, even if they are currently running reduced activities. Get in touch with the club via our sports a-to-z page or speak to them at the virtual freshers fair for more information. Keep looking for tasters and trials opportunities in the sports you are interested in too. There will be changes to normal plans but our sports clubs can still welcome you in their own way.
How do I access Iffley Road Sports Centre?
Pedestrian / Cycle access is via the Iffley Road gate or and vehicular access is via the gate at Jackdaw Lane. There is a one-way system at the entrance – you must approach reception via the steps if you are able.
Cycling and walking remain the easiest way to reach us and can help as a warmup to you.
Parking will be strictly limited to authorised University permit holders only. With be no parking (except for disabled bays) immediately outside the front of the centre. Parking will be available only on the gravel as the space is needed for distanced congregating for bookings arriving in the car park rather than indoors by reception.
Will the café be available?
Compass Group Ltd will not be re-opening the café in 2020.
When will children’s swimming lessons be resuming?
Swim School of Oxfordshire will not resume in 2020 due to the heightening risk of mixing large numbers of varied social ‘bubbles’.
Why did some members get communications and others did not?
We are sorry, it has been a difficult time for us to communicate with everyone, driven by some initial IT contraits. Communications are also predominantly driven by your preferences and attendance profile. Which you usually opt into at the start of your membership. You can choose to OPT IN to receive E-mail, Mail, Telephone calls.
Members who have not supplied an e-mail address will begin to receive postal messages once staff are back on site with access to resources to manage that process.
There are two types of communication we can then send you, depending on what you opt in to.
- Data processing relating to your account and subscription running – essential to keep in touch on service basics.
- Marketing, where we wish to tell you about a service the University offers, that is not within the scope of your contractual data processing interests
We do not allow third party marketing.
If you would like to update your communication preferences, please e-mail us firstname.lastname@example.org, or discuss with reception.
If I become unwell what should I do?
You must never exercise when you are unwell, as it will slow your recovery. In the case of any illness, please stay at home.
Staff and Student members should refer to the University's dedicated coronavirus advice page.
Local community users should refer to Government and NHS guidance, and use NHS Test and Trace.
Oxford University Sport, University Parks Pavillion (remaining closed) and Marston Road Sports Ground Pavillion (remaining Closed) all have the NHS Track and Trace App QR code, please scan this on every visit. Please swipe your card to move around the building, do not tailgate.
If you suspect you have Covid-19 please also inform you immediate contacts. We advise that students and staff also inform their colleges and departments.
If Oxford University Sport has a case, we will inform members of the impact it may have, so please in return also inform us so we can act if needed before any official notice comes through.
What will happen if members are not adhering to the rules?
We hope that members will help staff in a collegiate approach to remind one and other of perhaps unknowing mistakes, getting too close, wearing of facemasks incorrectly etc.
Oxford University Sport takes its place in the public health of our community seriously.
Members or groups who we deem deliberately not adhering to our Covid-secure operating rules will be asked to leave the premises and maybe suspended.
This FAQs section will be updated as we receive new and common questions.